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nutellamonster5's avatar
nutellamonster5
7 years ago
Solved

Sims 4 Faded and Won't Play

Hi all, The play button for sims 4 on origin is faded and will not start the game, even from the shortcut or trying to open with options. I cleared out the cache and origins folders, as suggested in...
pc
  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @nutellamonster55

    Thank you for letting us know what you've tried.

    Did you try, repairing the game and turned off Origin in-game?

    Repair Game:
    In Origin > Games Library right-click on Sims 4 and select Repair.

    Turn off Origin in game:
    In Origin - Application Settings - Origin In-Game. Turn this off. As sometimes it causes issues with the game.

    When I have to reinstall Origin I run Ccleaner to help clean out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files.

    Origin and Sims 4 are installed in different folders, but if you're concerned about that, copy the Sims 4 folder to a USB key for safe keeping.

    -- Run Ccleaner to clear up any temporary, internet cache and other files that are left behind that are not being used.

    https://www.piriform.com/ccleaner/download

    How to use CCleaner to fix PC issues
    http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
    -
    http://www.wikihow.com/Use-CCleaner

    -- Try a Sims 4 factory reset - This is where you can rename the Sims 4 folder to something like Sims 4 old and load the game, so it creates a new folder. If it plays okay, you can start putting back your Sims 4 files as described below:

    - Options.ini (User game settings)
    - Tray Folder (Sims/Houses/Commercial lots and rooms)
    - Screenshots/Videos/Custom music
    - Rest of the save games, if any.
    (leave out slot_00000001.save which is the autosave. It is not used anymore.)
    - Custom content like clothing, hair, skins, and makeup
    - Mods (Put these back one by one to make sure they all still work)

    More information - Resetting the game to factory settings without reinstalling
    https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

    If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

    ----
    Reference Link:

    The Play button in Origin in Gray
    https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949#gray

172e3cda0034987's avatar
172e3cda0034987
7 years ago

@nutellamonster55

Thank you for letting us know what you've tried.

Did you try, repairing the game and turned off Origin in-game?

Repair Game:
In Origin > Games Library right-click on Sims 4 and select Repair.

Turn off Origin in game:
In Origin - Application Settings - Origin In-Game. Turn this off. As sometimes it causes issues with the game.

When I have to reinstall Origin I run Ccleaner to help clean out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files.

Origin and Sims 4 are installed in different folders, but if you're concerned about that, copy the Sims 4 folder to a USB key for safe keeping.

-- Run Ccleaner to clear up any temporary, internet cache and other files that are left behind that are not being used.

https://www.piriform.com/ccleaner/download

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner

-- Try a Sims 4 factory reset - This is where you can rename the Sims 4 folder to something like Sims 4 old and load the game, so it creates a new folder. If it plays okay, you can start putting back your Sims 4 files as described below:

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

More information - Resetting the game to factory settings without reinstalling
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

----
Reference Link:

The Play button in Origin in Gray
https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949#gray

  • nutellamonster5's avatar
    nutellamonster5
    7 years ago

    Repairing the game definitely did the trick. Thanks for the help!

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