Hello!
my operating system is Windows 12
I didn’t have any any CC or mods before, and it’s only cottage living I’m having issues with nothing else
thanks!
@xion123456xxx Please delete and reinstall Cottage Living. Go into the game's program files, which will be here by default in an EA App or Steam install, respectively:
C:\Program Files\EA Games\The Sims 4
C:\Program Files (x86)\Steam\steamapps\common\The Sims 4
If you're not sure where the game is installed and you use the EA App, open the App's game library, click Sims 4, then Manage > View properties, and you'll see it there.
Close the EA App, then open the Task Manager and kill the EABackgroundService, which will be under background processes. Open the install location and delete the EP11 folder. Then open Delta inside the Sims 4 folder and delete EP11 from there too. Clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Restart your computer, and repair the game: open your game library, click Sims 4, and select Manage > Repair. Then select Manage > Manage add-ons, and redownload Cottage Living.
Hello again!
Thank you for your advice but unfortunately this still hasnt worked. Is there anything else I can do? I might have to get in touch with CD keys, as thats where I got the DLC from :/
@xion123456xxx This isn't an issue with the CD key, which either works or doesn't. In your case, the pack is in your account and the EA App lets you install it, so that's all that matters.
Instead, please try playing in a clean user folder. Move the entire Sims 4 folder to the desktop, and when you launch the game, a clean folder will spawn with no content. Your saves and other content won't load, but that's fine and can be addressed later. For now, just start a new save and see whether the problem is still present.
If it is, please do a clean uninstall of Sims 4 and the EA App:
Uninstall the EA App with Revo as well. The process is the same, except Revo will also find some registry entries that you should delete. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
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