Sims 4 fullscreen mode keeps minimizing
No matter how many solution's I've tried, I can't seem to play Sims in fullscreen mode without it instantly minimizing. This issue only started a day ago and I have tried multiple things to no avail....
Forum Discussion
@Maasterash When you said you turned off all background processes, I wasn't sure what you meant or how you went about it: some people just kill anything suspicious-looking in the Task Manager, which is fine as far as it goes but isn't the same as a clean boot. So I didn't want to assume you'd done one.
Anyway, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus you use.
That's understandable. I promise that I've been through many different troubleshooting processes that I could find for people with similar problems but so far nothing has worked for me. I actually had no antivirus when the issue began but I recently got Norton to rule out malware (a full scan showed nothing wrong). I've attached the dxdiag and hopefully there's something in there that can help
@Maasterash The AppHangB1 errors at the end of your dxdiag are most often related to the graphics driver, or one of the graphics drivers if you have dual GPUs. The Nvidia driver you currently have installed is newer than the latest Lenovo offers for your laptop, and with laptops, you'll generally get better results with the manufacturer-provided driver than a more generic one from Nvidia. So the first move is to clean uninstall the Nvidia driver and install thiis one:
This guide will walk you through the process:
Restart after the new driver is installed and before you try to play.
If that doesn't help, please clean uninstall both graphics drivers: first Nvidia, then Intel, using the same instructions. Install the Intel driver from the Lenovo page first, restart, then install the Nvidia driver and restart again. Or, if you prefer, you can go straight to replacing both drivers rather than simply addressing the Nvidia one.
If replacing both drivers doesn't help, please set your user and system DPI scalings to 100% (96 DPI). Sims 4 should absolutely be able to handle your current settings, but sometimes weird things happen. And you can always undo the changes later.
https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html
I had high hopes for this one because it was something new but unfortunately even after trying everything suggested it still doesn't work. I'm at a complete loss right now
@Maasterash Please try playing in a new admin Windows account. The username should contain only letters and/or numbers, no special characters, accents, etc. And make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. For good measure, try a clean boot in this account as well.
If the game still minimizes, please look for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that mention Origin or Sims 4 from after you've made the new account, or any that happened at the same time as you tried to play, click "View technical details," then copy the information and paste it into a reply. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
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- EA_Cade8 months ago
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