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LADYMarmelade24's avatar
3 years ago
Solved

Sims 4 Gallery is Broken

The Sims 4 stopped booting up connected to the gallery a couple months ago. Before the issue started, the gallery functioned as usual. I would open the game, see gallery notifications, open the gallery and use it as normal. But now the Popular Now tab doesn't load and the gallery never connects automatically, I always get the pop up saying the gallery is offline and that connection is required, even though EA Desktop is online and my PC is connected to the internet. I tried reparing the game through EA desktop, disabling my antivirus, running the game as administrator, flushing the DNS cache, none of those worked. I don't think it's caused by my internet, but I don't see any answers about this specific problem.

  • I've noticed some Gallery issues as well.  The "popular now" option doesn't work for me and brings back "No results found", regardless if I launch the game from Origin or the EA app.  In my game, the news feed notifications are persisting from one session to the next.  However, since the change from the October update, I've been seeing inconsistent notifications from people I follow.  Mostly I only see notifications about my shares and Maxis favorites.  Just now, I noticed some older notifications, from a handful of people I follow, that popped up in the feed but weren't there during the previous session.

    I realize the intent of the change was to optimize the Gallery for the anticipated influx of new users, paired with an already large base, though it seems like there should be a better option. Perhaps the Gallery servers could be given a boost to handle more users?  Not only has the change seemingly affected notifications, but it also has rendered the Online Notifications feature pretty much useless, since those notifications only get pushed when you're connected to the Gallery and that connection is severed after a short period of time.

    @LADYMarmelade24  I found a thread from 2020, with posts as recent as two weeks ago, that seems to match your issue of notifications disappearing.

    https://answers.ea.com/t5/Bug-Reports/CURRENT-ISSUE-Gallery-notification-list-not-showing/td-p/8655262/highlight/true

    The Accepted Solution by @simvasion says "try going to your game folder in Documents > Electronic Arts > The Sims 4 and deleting a file called notify.glob. It will regenerate a new one the next time you load the game"  Some users reported this worked for them and others said it didn't work.  If this does look like the same issue, please click "me too" on the first post and perhaps you could try simvasion's suggestion for your game.

7 Replies

  • Well that answers one question but the Popular Now page is broken for me? It just wont load no matter what. Also I notice the gallery notifications just dissapear after one day whereas they used to just always be there until you hit a certain point, this issue is a little harder for me to explain.

  • I've noticed some Gallery issues as well.  The "popular now" option doesn't work for me and brings back "No results found", regardless if I launch the game from Origin or the EA app.  In my game, the news feed notifications are persisting from one session to the next.  However, since the change from the October update, I've been seeing inconsistent notifications from people I follow.  Mostly I only see notifications about my shares and Maxis favorites.  Just now, I noticed some older notifications, from a handful of people I follow, that popped up in the feed but weren't there during the previous session.

    I realize the intent of the change was to optimize the Gallery for the anticipated influx of new users, paired with an already large base, though it seems like there should be a better option. Perhaps the Gallery servers could be given a boost to handle more users?  Not only has the change seemingly affected notifications, but it also has rendered the Online Notifications feature pretty much useless, since those notifications only get pushed when you're connected to the Gallery and that connection is severed after a short period of time.

    @LADYMarmelade24  I found a thread from 2020, with posts as recent as two weeks ago, that seems to match your issue of notifications disappearing.

    https://answers.ea.com/t5/Bug-Reports/CURRENT-ISSUE-Gallery-notification-list-not-showing/td-p/8655262/highlight/true

    The Accepted Solution by @simvasion says "try going to your game folder in Documents > Electronic Arts > The Sims 4 and deleting a file called notify.glob. It will regenerate a new one the next time you load the game"  Some users reported this worked for them and others said it didn't work.  If this does look like the same issue, please click "me too" on the first post and perhaps you could try simvasion's suggestion for your game.

  • I deleted notify.glob and the notifications are fixed, thank you! But the 'popular now' is still an issue and it's strange that I can't find a single answer that fixes the problem. All the solutions I've seen were just related to gallery outages or antivirus software, kind of frustrating to be honest

  • JonaO703's avatar
    JonaO703
    Hero
    3 years ago

    @LADYMarmelade24   I'm glad you were able to resolve one issue at least!  :-)

    I just checked and can confirm the Popular Now filter isn't working properly.  This time I tried changing the category as well and got results from the Popular Now sort and Households category.  I did not get results from the Lots or Rooms categories.  Something is definitely broken there.  Hopefully the team will see your thread here and will be able to fix it soon!

    Edit: I also just tried the Popular Now sort and Lots category again but also changed the lot size which returned results.  When I changed lot size back to All, that returned results as well; even though I got no results from the All size filter initially.  So weird!  I'm currently playing around with the other filters to see if any other changes might affect the results.

    Edit2: After playing around with the Lot category Size filter, I started getting results for the Rooms category and I got a whopping two results from switching to the Maxis Curated content (which I'm sure isn't accurate lol).  However, changing these other categories and size filters does not affect the Popular Now when also viewing All content.  :-(

  • I'm finding that the gallery after this most recent patch (Jan. 17) that it's uploading everything multiple times and/or doesn't upload at all and I have to force quit the game. Sometimes it will upload an item but takes forever. 

  • It seems something has changed.  I am still seeing "No Results Found" when I select Popular Now and have the All filter enabled.  However, I am now getting results when I have Popular Now selected and then select the individual Households, Lots and Rooms filters.  So maybe there has been some progress toward fixing this issue.

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