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5kmh27yhh7ts's avatar
5kmh27yhh7ts
Rising Newcomer
1 year ago

Sims 4 game crashing a minute or two after loading into a world.

Faulting application name: TS4_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5af09
Faulting module name: TS4_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5af09
Exception code: 0xc0000005
Fault offset: 0x000000000128ffeb
Faulting process id: 0x0x1B3C
Faulting application start time: 0x0x1DB2223F51D1215
Faulting application path: D:\Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: D:\Games\The Sims 4\Game\Bin\TS4_x64.exe
Report Id: f97538ec-6d19-40c6-b24d-e8d6141f127a
Faulting package full name: 
Faulting package-relative application ID: 

No mods installed.

7 Replies

  • 5kmh27yhh7ts  Does this happen in a new save as well?  Please test for comparison's sake and let me know.  I'm not saying you can't play your existing saves, only that this is useful information.

    By the way, does no mods mean no custom content as well?  If not, please test without your cc.

    Please also provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

  • CurePrincess's avatar
    CurePrincess
    Seasoned Newcomer
    1 year ago

    Faulting application name: TS4_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5af09
    Faulting module name: TS4_x64.exe, version: 1.109.207.1020, time stamp: 0x66f5af09
    Exception code: 0xc0000005
    Fault offset: 0x000000000121312c
    Faulting process id: 0x0x3C60
    Faulting application start time: 0x0x1DB297F21711434
    Faulting application path: C:\Games\The Sims 4\Game\Bin\TS4_x64.exe
    Faulting module path: C:\Games\The Sims 4\Game\Bin\TS4_x64.exe
    Report Id: 73b617fe-56f5-495b-bcdd-74893504da04
    Faulting package full name: 
    Faulting package-relative application ID: 

  • CurePrincess  Is there a reason you haven't patched the game yet?  You're one version level behind.  This is not necessarily a problem, but it does make troubleshooting more difficult, especially since your dxdiag doesn't list anything obviously wrong.

    Please also let me know when the game crashes for you (how long it takes and what you're doing), and what you see on-screen at the time.  And again, I need to know whether this happens in a new save, with no mods or custom content present.

  • CurePrincess's avatar
    CurePrincess
    Seasoned Newcomer
    1 year ago

    I didn't have stable internet for a bit. But ive' actually patched now and thus far have not had any crashes. I did repair the game and install all my drivers.