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brxwnchxld's avatar
brxwnchxld
Seasoned Newcomer
3 days ago

Sims 4 Game Crashing

Hi, I am needing major help with my sims 4 game on PC. My game keeps crashing after playing for about 5-10 minutes each time. I have taken steps necessary to try and fix the problem. I do play with mods and cc, so I removed all of them from my game and my game still crashed. I updated my drivers on PC as well as changing my in-game settings and graphics. I have uninstalled and reinstalled the EA app and sims 4 application and it still crashes. I removed any saves or tray files that might be a problem, and it still hasn't worked. I have been trying to solve this for the past 3 days any help would be grateful. I attached my DxDiag info if that would be helpful.

  • brxwnchxld  Are you currently testing a new save in a clean Sims 4 user folder, with no added content at all, not even a download from the Gallery?  If not, please do so now, as in, move the existing folder out of Documents > Electronic Arts and allow the game to generate a new one.

    If that doesn't or didn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    • brxwnchxld's avatar
      brxwnchxld
      Seasoned Newcomer

      That still did not work and said the Sims 4 is not responding and crashed.

  • brxwnchxld  Thanks for the dxdiag, which shows the Epic launcher is crashing a lot.  If you have it set to start with Windows (perhaps unintentionally, so please check), you may want to disable that so it's not running and crashing in the background.

    Please also unplug any USB 3 devices you're using and restart your computer.  The Windows USB 3 driver is crashing, which is typically not serious at all but should be addressed.  Disconnecting any peripherals that use this driver and restarting is often sufficient.

    For the Sims 4 issue itself, try updating your graphics driver.  You can get the newest version here:

    https://www.nvidia.com/en-us/drivers/

    Select GeForce, 20 series, 2080, Windows 10, and download the first driver listed.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

    If that alone doesn't help, please uninstall Razer Cortex, then any other apps from Razer if you have them, and try again.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after doing the above.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    • brxwnchxld's avatar
      brxwnchxld
      Seasoned Newcomer

      "The program TS4_x64.exe version 1.109.185.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel." This is what popped up after doing the steps.