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codyhunt360's avatar
codyhunt360
10 months ago

Sims 4 Game Keeps Crashing - unplayable

Hi everyone, hopefully someone can pleaseee help me out with this issue I'm having.

For context, in the process of trying to fix my game I have removed my mods file and also my reshade files (as I saw this fix in another forum but sadly it didn't work for me).

I have also repaired my game several times. 

The crashing does randomly occur whilst I am playing but I have noticed some patterns. For example, my game always crashes when I click on randomise preferences in CAS, and my game has been crashing whilst loading into some households (to fix this I tried creating new saves but this also didn't work). I think it also crashed when placing a lot from the gallery too. 

I will attach my DxDiag & critical events crash report too below.

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5af09
Fault Module Name: StackHash_b976
Fault Module Version: 10.0.19041.4842
Fault Module Timestamp: ff17127d
Exception Code: c0000374
Exception Offset: PCH_48_FROM_ntdll+0x000000000009E0B4
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2057
Additional Information 1: b976
Additional Information 2: b976f1a2f3a9d36de3c74ae992a1ce92
Additional Information 3: 0523
Additional Information 4: 05236ac2672ca0337974bec2dfd948d9

Extra information about the problem
Bucket ID: e9adf34ee3e0e55d2836de4e2f911a24 (1744826333039499812)

Thanks for any help 🙂

pc

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @codyhunt360  Thanks for the dxdiag and error report, which (as you've found) most often point to an issue with ReShade or GShade.  Did you repair Sims 4 after removing ReShade?  If not, please do so.  If you did, I would suggest deleting the entire Bin folder and repairing again, just to be thorough.

    Another common cause of this type of error is various Razer apps, so please uninstall any you're using.  It may be sufficient to reinstall them, but please do test without them present.

    If that doesn't help either, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

  • codyhunt360's avatar
    codyhunt360
    10 months ago

    thanks for your help! 

    I have removed my razer apps and deleted the bin file, as well as repairing the game again.

    I will playtest this later today and let you know if it has been successful!

    initially the game is running ok so far; It is still crashing when I randomise preferences but other than that no other crashes in 5 minutes of gameplay. 

    I will keep you updated! 🙂

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