Forum Discussion

New Novice

3 years ago

Solved

Sims 4 game keeps crashing

Sims 4 keeps crashing after I played for 1 minute. The game freezes for 1-2 seconds and then crashes. I have repaired the game, cleared the cache, and removed the Sims 4 folder before launching. rein...

DxDiag_11-18-23_15.54.txt111 KB

puzzlezaddict
3 years ago
@aabhirami Your new dxdiag shows more AMD graphics driver errors, and you also have the same driver installed as before. That's not surprising—laptop manufacturers don't always update their drivers at a reasonable pace—but it means the driver itself may not be compatible with Sims 4. So try the newest AMD driver instead:

https://www.amd.com/en/support/graphics/amd-radeon-5500-series/amd-radeon-rx-5500-series/amd-radeon-rx-5500m

You want the "AMD Software: Adrenalin Edition" driver dated November 2. Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play.

If you get an error when trying to install the driver, let me know. Some laptop manufacturers block the installation of any drivers they don't provide themselves, and I have no idea whether that will be the case here.

aabhirami

New Novice

3 years ago

Hi! Thank you so much for trying to help! I followed the instructions but I'm still unable to resolve it. The game opens but it gets frozen in the game screen. I kee only restarting the system again to get out of the frozen screen. I am attaching the dxdiag for your reference. Thank you!

DxDiag_11-19-23_18.34.txt111 KB

puzzlezaddict

Hero+

3 years ago

@aabhirami Your new dxdiag shows more AMD graphics driver errors, and you also have the same driver installed as before. That's not surprising—laptop manufacturers don't always update their drivers at a reasonable pace—but it means the driver itself may not be compatible with Sims 4. So try the newest AMD driver instead:

https://www.amd.com/en/support/graphics/amd-radeon-5500-series/amd-radeon-rx-5500-series/amd-radeon-rx-5500m

You want the "AMD Software: Adrenalin Edition" driver dated November 2. Run the installer as an admin: right-click the download and select "Run as administrator." Restart after installing and before trying to play.

If you get an error when trying to install the driver, let me know. Some laptop manufacturers block the installation of any drivers they don't provide themselves, and I have no idea whether that will be the case here.