Sims 4 game menu freeze

@Pokemoe25 Could you try moving the options file (found in documents) to the desktop and try loading again ?

Also what security software does your laptop have ?

I placed my options file from my documents folder in my desktop and am reloading my sims 4 game , I have avg 

@crinrict If the ui scaling menu pops up again which option should I select , I never got this message on my old laptop but its started prompting on my new laptop and the menu seems to be why my game is freezing. ☹️

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Hi @Pokemoe25 

try adding Sims as exception to AVG randomware: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast

It seems that something might be out-of-range why it's prompting you but possibly the AVG is blocking to make the changes necessary.

@crinrict Alright I've followed the directions beat I could my avg is set up differently than the pictures you listed, the sims 4 was allowed app already and I add my sims 4 from my desktop to the list for the second option, opening my game now, still unsure what open I should select from the ui scaling menu that pops up.

Best** Option**

Still getting UI message and when I make a selection it freezes .

Turned my graphics down now it loads right not all stretched but gets to the menu with the spinning plumbob it spins once then disappears and my game freezes there ? What can I do!!!??? 

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@Pokemoe25 Did you move over any of the old user files from your old computer or is this a fresh folder ?

@crinrict All I placed was my tray and mod files and my saved games , I know it's not mods b.c I havent got into my options menu to turn on mods so they are disabled atm

@Pokemoe25 Could you test on a fresh folder anyways ? For testing purposes

@Pokemoe25 Glad you found the issue.

If you have issues, it's always best to test on a fresh folder first. You never know what causes a conflict :D