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itsllindaa's avatar
itsllindaa
3 years ago
Solved

sims 4 game wont launch

every time i attempt to open my sims 4 game it closes out the EA app the nothing happens. I've tried using the "repair button" as well as restarting my computer several times. It has been 3 days now ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @itsllindaa  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If you see an error when trying to launch the game, please post a screenshot of that as well.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Sandra111390  Your dxdiag shows one error related to the Nvidia graphics driver, a couple of Sims 4 errors that might also be related to the driver, and a few failed Windows updates.  It's best to start with the last of these, specifically by running some basic checks on your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, do a clean uninstall of the Nvidia graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/210518/en-us/

However, the error itself is showing up for a few other players for no apparent reason, and I'm not confident the above will allow Sims 4 to run for you even if it should be done for overall system health.  If you still get the connection error, please post in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Failed-to-Launch-Game-due-to-Connection/td-p/12737059

Create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

And include the report ID in your post.

Sandra111390's avatar
Sandra111390
2 years ago

The message I received after the scan is:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

about to restart and do the rest of the list you suggested.

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