Sims 4 Game won't load past The sims 4 logo screen.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.75.1020
What expansions, game packs, and stuff packs do you have installed? free holiday Christmas stuff pack
Steps: How can we find the bug ourselves? Advise me on how to resolve the problem.
What happens when the bug occurs? the game freezes at the sims logo screen when starting up
What do you expect to see? the next start up screen should show the loading plumbob
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
I have seen other people report this same issue, but I have tried every solution I have seen and unfortunately nothing is resolving my problem.
Hi;
A few things to try:
- Update your Graphics/Video Drivers to the latest version.
- Make sure you currently do not have any Mods/Custom Content (CC) in-game for the first load. (This normally shouldn't matter, but it eliminates the possibility that an out-of-date mod could be causing the issue.)
- Run a Repair on the Sims 4 installation.
If you're still having issues at this point, please provide additional information on your computer build. (We recommend providing a DxDiag.)
Just a note, the Bug Forum is for in-game bugs, not for Technical Issues.
- B
