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Anonymous's avatar
Anonymous
11 years ago

Sims 4 Get To Work - Brand new: Says that the code has already been used!! Help

I just brought Sims 4 Get To Work from Target and I went to install it on my computer. At first I redeemed the code on an old account because I couldn't remember the password to this account. However, the old account didn't have The Sims 4 base game so it didn't work, and nothing happened. I finally remembered the password to this account, so I went to redeem the code on this account. However now it comes up with This code has already been used. I went back on the old account to try and delete the Sims 4 GTW but there was nothing in the download queue or installation bar. How can I download the game on to this account so I can play. Please help!!!

pc

1 Reply

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    11 years ago

    Contact EA:
    http://help.ea.com/en/contact-us/new/

    You can only use the code for a game once to link it to an Origin account. When you have the base game on one and the expansion on the other it won't work. 
    So you'll need to ask EA to move the game, but you´ll need to prove you are the owner of both accounts and games. 

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