I bought Sims 4 Get To Work recently. excided to play it, I put the disk in entered the code that was in the disk case. it is brand new recently open and now it when I put it in it I get this annoying message tell me that This Code Is Already Been USED. I don't understand and I am really annoyed. can someone help me understand how a brand new seeled case code has been use! please
I'm trying to register my game but it says the serial code is invalid/already used
Depending on the situation the solution to this may vary.
You bought the game on Origin
If you bought the game on Origin, it's not necessary to register the code anywhere. Download the Origin Client here: http://origin.com/download, login with the same email you bought the game with and find the game in the My Games tab within the Origin Client to download. You don't need the serial code.
You bought the game on DVD and the box was sealed
Make sure you typed the code right. The following letters look very similar and are easily mistaken for each other
If it still says it's invalid, try taking it back to the store you bought it from and exchange it. If they are not willing to do that, contact an EA Game Advisor with proof of purchase ready.
You bought the game on DVD and the box was not sealed/it's a used game
Used games cannot be re-registered. Take it back to where you bought it and get a refund.
You bought a key from a key seller
Contact the key seller for a replacement. If you bought the game from a unauthorized seller, it's possible that EA blocked the key if they were bought fraudulently by the seller. You're better off to only buy from authorized sellers.
You have already registered the game yourself and are trying to reinstall the game
The game does not need to be registered again. Login in the Origin Client with the Email/PW you first registered the game on and download and install the game from there. The game only needs to be registered once and you won't need the code again after your initial registration. This is true for both the DVD and the download version. You can skip the activation step on reinstalling.
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232
@rroeras Did you get the disc version? Was the case sealed when you got it? If there was no code in the case I suggest you return it to place of purchase and explain the situation.
@Pigypie Unfortunately the code system is not fool proof. It is possible to spoof codes. You could return the pack to place of purchase. If that fails I recommend contacting EA customer service. What they can do is ban the code (so the spoofer gets shut out) and issue you a new code. Or just issue a new code. IDK what their solution will be. Decisions are made on case by case. I myself am getting used to online purchases pc Tombraider games seem to be Steam only. You have a purchase trail that should be available in the system so if something like this happens proof is at hand.
hth
