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simsneros14's avatar
simsneros14
11 years ago

Sims 4 Get to Work Greyed Out in "My Packs," no content showing in game

I bought the disc of Sims 4 GTW, and I was able to download and install everything just fine. I was able to hit the play button on the expansion pack no problem. But when I launched the game, none of...
pc
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
11 years ago

Hi, you mention clearing registry, can I check what steps were taken, and did you use ccleaner?

http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

Do you have another machine available that you can log in and test with? If so, and it works fine - I suspect it will - can you try copying over the Sims 4 folder from Origin Games and see if anything changes?

Thanks. 

simsneros14's avatar
simsneros14
11 years ago

I used ccleaner just like the tutorial said, and I deleted the origin files in the registry (regedit). It has to be something with that specific computer, because I downloaded the game on my laptop and it loads just fine. 

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