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Anonymous's avatar
Anonymous
11 years ago

Sims 4 graphic problems !

I Installed the sims 4 on my windows computer & I made my people but when I go to my house it's like a cracked screen glitch or something. I can barely see anything .

9 Replies

  • Try turning or unselecting "post processing" in your graphics menu. It's should be the issue. Worked fine for me! 🙂
  • Anonymous's avatar
    Anonymous
    11 years ago

    I have the same problem but changing "Post processing" does nothing. Nor does switching to Laptop mode

  • Anonymous's avatar
    Anonymous
    11 years ago

    Can you explain what you are seeing better?  "Cracked Screen" ...

    perhaps take a Screenshot of it?  PrnScrn then open Paint and paste.

    Can you list your DXDiag, specifically everything in the Video section.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Info is as follows:

    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP ENVY 14 Notebook PC
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz (4 CPUs), ~2.3GHz
    Memory: 6144MB RAM
    Available OS Memory: 5942MB RAM
    Page File: 4256MB used, 7625MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 5650
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68C1)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1436103C&REV_00
    Display Memory: 3727 MB
    Dedicated Memory: 1012 MB
    Shared Memory: 2714 MB
    Current Mode: 1600 x 900 (32 bit) (50Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: DSGR TV
    Monitor Id: DSG0003
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LCD0E09
    Native Mode: 1600 x 900(p) (59.966Hz)
    Output Type: Internal
    Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6143 (English)
    Driver Version: 8.771.1.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/25/2011 20:07:02, 37376 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B81-11CF-8C73-3D6AADC2C835}
    Vendor ID: 0x1002
    Device ID: 0x68C1
    SubSys ID: 0x1436103C
    Revision ID: 0x0000
    Driver Strong Name: oem34.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.771.1.0😛ci\ven_1002&dev_68c1&subsys_1436103c
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C

  • Found a solution! Go to windowed fullscreen instead. Works on my laptop and it barely meets the requirements so it should work with any other computer. I also have it in laptop mode and in low medium graphics settings. Hope this helps. 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    @PnutButtr13

    It is nice of you wanting to help but since this thread is 4 years old it is unlikely that they still need help with this.🤔

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @PnutButtr13

    Just like @jpkarlsen mentioned, this thread is quite old already, so I'm going to lock it for now, but thank you for sharing your solution with us! Please remember to not bump such old topics in the future 😉

    /Ataashi