Forum Discussion

2 years ago

Sims 4 growing together not showing in ea app

I purchased the sims 4 growing together DLC not through the EA app. I typed in the code and everything went how it normal does until I got to the page where you normally click download but it just sh...

EA_Solaire

Community Manager

2 years ago

Hi @Albmut16

It sounds like there may be an issue with your Growing Together entitlement on your account that we'll need the live support team to look into a bit further- here on AHQ we wouldn't have access to your specific account details to investigate into this.

Please reach out to live support from the help site here- be sure to attach your proof of purchase for Growing Together to your help request when you contact the live support team. If you have any issues getting through the help site, please let me know!

Albmut16
2 years ago
@EA_Solaire Hey thanks for your reply! I reached out to EA support and they just sent me a link on how to download the game which or course I already know how to do. Then when I clicked the case button it just sent me to some self help pages and then I couldn’t continue so I’ve opened another case and asked them to sort it their end as it isn’t an issue with anything I am doing. I’m not really sure what else I can do.

It is very stressful as there is not a direct line to actually speak to someone for help.
- puzzlezaddict
  Hero+
  2 years ago
  @Albmut16 EA Help does have a live chat option, but it can be difficult to find. Try this link:
  
  https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game
  
  Make sure you're already signed into an EA site (this one is fine) in the browser window before clicking the link.
  - itsmariabxch
    2 years ago
    @puzzlezaddict I have clicked that link and it says I have an active ban since July 10 and I have not done anything, lol. I am trying to dispute it and the information is not loading.