Forum Discussion

2 years ago

Sims 4 growing together not showing in ea app

I purchased the sims 4 growing together DLC not through the EA app. I typed in the code and everything went how it normal does until I got to the page where you normally click download but it just sh...

Albmut16

2 years ago

@EA_Solaire Hey thanks for your reply! I reached out to EA support and they just sent me a link on how to download the game which or course I already know how to do. Then when I clicked the case button it just sent me to some self help pages and then I couldn’t continue so I’ve opened another case and asked them to sort it their end as it isn’t an issue with anything I am doing. I’m not really sure what else I can do.

It is very stressful as there is not a direct line to actually speak to someone for help.

puzzlezaddict

Hero+

2 years ago

@Albmut16 EA Help does have a live chat option, but it can be difficult to find. Try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're already signed into an EA site (this one is fine) in the browser window before clicking the link.

itsmariabxch
2 years ago
@puzzlezaddict I have clicked that link and it says I have an active ban since July 10 and I have not done anything, lol. I am trying to dispute it and the information is not loading.
- puzzlezaddict
  Hero+
  2 years ago
  @itsmariabxch Try a different browser or device.
  
  The ban appeals are handled by a separate TOS team though, and that team only corresponds by email. So you'll need to wait for a response rather than using live chat, at least in relation to the ban dispute.