Sims 4 growing together pack stuck on preparing

@bosslady253 @narutowsies @Sierra9091 & @TiarneJ 

If your download is currently stuck on preparing, you will need to reach out to an advisor at http://bit.ly/EA_Contact_Us so we can cancel your preorder- this will allow you to repurchase and install the Growing Together content.

This stuck download issue is happening due to the transaction being stuck in a "processing" state, which you can see if you look over your Order History on your account. You may also see an old authorization charge on your payment method at the time you preordered that was refunded previously. 

Contacting live support to cancel your preorder and purchase this pack again will not charge you twice, advisors will ensure that any payment already taken is appropriately refunded to you.