Sims 4 has stopped working.

Question

SOMEONE HELP ME! I bought the sims 4&nbsp;two days ago and I installed it yesterday, for the first 2 hours it worked like a dream, it was so smooth and so fast. But suddenly a message popped up that shut down the program without me even saving&nbsp;it said:&nbsp;"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." After that I set the sims 4 back up and the same thing happened after 5-10 mins of playing. Every time I boot it up the same thing happens.GIVE ME A SOLUTION SOMEONE- ANYONE!

Answer

I have had the same problem as well, after doing some reading came across post about installing new patch through&nbsp; origin. I have check that i have to proper patch installed and still have issues. Very Frustrating... ☹️

crinrict · Answer

Could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

quenby66 · Answer

Hi Crin, any chance you could take a look at my system info. as I'm getting the same window's error message. Would very much appreciate it.------------------System Information------------------Time of this report: 9/14/2014, 19:53:46&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: GORBACHUV&nbsp;&nbsp; Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: Dell Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Inspiron 3521&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: A12&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 4096MB RAMAvailable OS Memory: 3978MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 3760MB used, 2008MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\WINDOWS&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.03.9600.16384 64bit UnicodeDisplay Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: Intel(R) HD Graphics 4000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: Intel Corporation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: Intel(R) HD Graphics Family&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Internal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Type: Full Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_8086&amp;DEV_0166&amp;SUBSYS_05971028&amp;REV_09&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 1792 MB&nbsp;&nbsp; Dedicated Memory: 32 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 1760 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1366 x 768 (32 bit) (60Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Generic PnP Monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: unknown&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-------------Sound Devices-------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Speakers (Realtek High Definition Audio)&nbsp;Default Sound Playback: Yes&nbsp;Default Voice Playback: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0282&amp;SUBSYS_10280597&amp;REV_1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 100&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: RTKVHD64.sys------------------------Disk &amp; DVD/CD-ROM Drives------------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: C:&nbsp;Free Space: 365.4 GBTotal Space: 463.2 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: ST500LT012-1DG142&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: E:&nbsp;Free Space: 244.6 GBTotal Space: 476.9 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: Dell USB Portable HDD SCSI Disk Device&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: D:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: TSSTcorp DVD+-RW SU-208FB&nbsp;&nbsp;&nbsp;&nbsp; Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 09:46:35, 164352 bytes--------------&nbsp;&nbsp;&nbsp;

crinrict · Answer

Do you just have that graphic chip ? That is below minimum specs.

quenby66 · Answer

got an update this evening for the graphic's card.&nbsp;This update is available since May for windows &nbsp;7, 8 &amp; 8.1. Only updated this over an hour ago but I&nbsp;havn't had a crash yet. Given that it is a windows error there maybe some connection. The update definitely changed the resolutions settings. working so far (fingers etc. crossed)

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Sims 4 has stopped working.

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