Sims 4: Horse Ranch not downloading
Has anyone found a solution to The Sims 4: Horse Ranch not downloading, and keep being stuck at "Preparing"? I've tried uninstalling The Sims 4, then installing it again as well as all the expansion packs in order. I've also tried uninstalling the EA app and installing it again, tried clean booting my PC and clearing cache but nothing seems to work. The only thing that's worked in the past when another expansion pack wouldn't download properly, was getting a refund and then buying it again, however I'm not eligible for a refund since I bought the game months ago. Any suggestions?
Thank you in advance
Thanks for checking! If the order is currently stuck in a processing state, we'll need the live support team to look over your account and billing details and help get this sorted- here on AHQ, we wouldn't have access to your account information to take a look.
Please reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/
