Sims 4 infinite loading screen for CAS and World

Hello, My Sims 4 game keeps getting stuck on the loading screen whenever I try to enter CAS or load a different world. This issue only started in the past month. Here’s what I’ve tried so far: Com...

puzzlezaddict

Hero+

12 months ago

@CrummyDessert Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

While troubleshooting, please test with none of your user content, at least until the game starts working properly. That means a(nother) new Sims 4 folder with nothing added to it.

CrummyDessert
Seasoned Newcomer
12 months ago
Hopefully I did this right.
- puzzlezaddict
  Hero+
  12 months ago
  @CrummyDessert I need the entire dxdiag, saved as a text file, what you get when you click "Save all information" in the lower-right corner of your screenshot.
  - CrummyDessert
    Seasoned Newcomer
    12 months ago
    This site isn't letting me upload the text file. It said "Error Code: Invalid File Type. Valid file type includes: *.jpg, *.JPG, *.jpeg, *.JPEG, *.png, *.PNG, *.gif, *.GIF"