@CrummyDessert Please run a dxdiag and attach it to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
While troubleshooting, please test with none of your user content, at least until the game starts working properly. That means a(nother) new Sims 4 folder with nothing added to it.
Hopefully I did this right.
@CrummyDessert I need the entire dxdiag, saved as a text file, what you get when you click "Save all information" in the lower-right corner of your screenshot.
This site isn't letting me upload the text file. It said "Error Code: Invalid File Type. Valid file type includes: *.jpg, *.JPG, *.jpeg, *.JPEG, *.png, *.PNG, *.gif, *.GIF"
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