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PicklePizza6's avatar
PicklePizza6
New Traveler
1 year ago
Solved

sims 4 infinite loading when saving (steam auto cloud file)

My game first started doing this when steam decided it NEEDED to update while I was still playing freezing my game, every time this happens a steam auto cloud file shows up with date of the freeze and crash and ONLY APPERS when this happens. I TURNED THE CLOUD OFF how do I stop this??! I am so sure this is the issue. But I don't know what do.

EDIT: double checked If I sent the right screenshot and was wrong

EDIT 2: If it wasn't clear I cannot save, it loads forever while saving. I cannot save my games.

  • FIXED! turn of DX11 in your game options if you have this issue, I can't believe EA would auto turn on a game breaking feature without any warning that it may (greatly catastrophically) effect the game, It would have saved me a lot of lost progress if a popup had told about this upon launching the game. 

6 Replies

  • @PicklePizza6  To be clear, disabling Steam's cloud saving feature didn't help, even after restarting your computer?  The files in your screenshot are all dated 2023 or 2024, so they're not associated with any current issues, unless there are more files below these.  And I have no idea what these files are too.  The usual Steam cloud saving-related file is in Documents > Electronic Arts > The Sims 4 > saves.

  • PicklePizza6's avatar
    PicklePizza6
    New Traveler
    1 year ago

    dang it, that was the wrong screenshot, why can't I view them before sending? that's another issue I have, unrelated. this is the file that's appearing even after I turn off steam cloud

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @PicklePizza6  Did you disable cloud saving only for Sims 4, or overall?  Does it help to disable it in the other location?  Here's how:

    https://help.steampowered.com/en/faqs/view/68D2-35AB-09A9-7678

    Even if you want to use cloud syncing for other games, disabling it temporarily shouldn't affect any game you don't open, and you can reenable it once you've tested.

    I've seen this .vdf file before, in other Steam players' screenshots, and it's not necessarily a problem by itself.

    Is the save in your screenshot from a time when you were able to save your progress or not?  As in, did the game create the save file even as it hung and appeared not to save; or is this file from one of the times you could save as normal?

    As for screenshots, if you use the "Insert/edit image" button above the text field, you can insert an image in your text and see what it looks like before you click Submit.

  • PicklePizza6's avatar
    PicklePizza6
    New Traveler
    1 year ago

    Cloud is 100% disabled and my Laptop has been restarted several times yet this vdf file keeps appearing every time my game freezes while saving with the exact date and time that it froze on. It's actually doing this right now as i'm typing since I thought I had fixed it and yet again have lost a bunch of progress. I'm at a loss for what to do this never happened before the forced update and it seems like nothings working

    EDIT: in the screenshot you can see that the file has returned after deleting it, with the date and time my game froze while saving, I feel like the creation of this file prevents the game from fully saving because it is overwriting or overwhelming the process of an actual save, other thing to note is this only happens after the game has been running for while. I kept saving every five minutes or less no joke and it was fine, when I thought I could stop being so insanely paranoid I waited a bit longer and got punished for it by losing my progress

  • FIXED! turn of DX11 in your game options if you have this issue, I can't believe EA would auto turn on a game breaking feature without any warning that it may (greatly catastrophically) effect the game, It would have saved me a lot of lost progress if a popup had told about this upon launching the game. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @PicklePizza6  DirectX 11 shouldn't have this effect, and it hasn't been reported otherwise, either in the DX11 master thread or anywhere else.  So it sounds lke something on your system isn't agreeing with DX11 rather than the implementation being broken overall.