Hi there. So I've had Sims for about 2-3 years now and it's all of a sudden become very laggy over the past month or so. It was bearable at first but now I can't even get into the menu with out it lagging.My laptops RAM is 4 GB and I've tried everything that I can think of. I've reset my game, changed it to 32 bit and I've even deleted the entire game and reinstalled it ☹️.I've also taken out all of my cc and mods. I've searched websites for hours and hours and have tried everything. I even downloaded a lag fix mod for Sims, It helped a little but not much. It's not my laptop because I only got it 2 months ago. So can somebody please help me!I've linked my DxDiag to this post In case it helps 🙂

@LunaLucy2211 Even though this laptop is only a couple months old for you, it has older hardware and possibly outdated drivers. First, please run a couple of basic checks on your Windows system files. Here's how: Hit Windows key-X Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter The system will start validating soon. If it throws an error, please list it here After it reaches 100%, hit Windows key-X again Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)” Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter Post the message you receive here If you get the message that sfc found corrupt files and was unable to repair some of them, please stop here. Otherwise, restart your computer and manually run any pending Windows updates. Hit Windows key-i, select Update & Security, and click the button to check for updates. Next, please go to this site: https://support.hp.com/us-en/drivers/laptops Enter your laptop's serial number, select your Windows build (1909) if necessary, and you'll see a list of the newest drivers for your laptop. You can run them manually, if you like; or just link me the page and I can check the dates on the various drivers. The download page doesn't have any information specific to your own laptop, just the model, but HP makes it very difficult to know whether you're looking at the correct page without a computer's serial number.

@paolaelectra Thanks! I'll let you know what happens 🙂

@paolaelectra Still working on it 🙂 I'll let you know as soon as I get a solution

@LunaLucy2211 I apologize for the delay. I'm trying to learn how to handle the debugging process myself, instead of relying entirely on the help (and limited free time) of someone else. It's... an ongoing project. The minidump flagged a driver associated with rendering the graphics on your computer. Since you already installed a new HP driver, and you still got the error, try installing the newest driver from Intel instead: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=122590 Let me know if you can't run it, as is sometimes the case with HP laptops. If you can't, redownload the newest driver from HP again, but instead of just running it, do a clean install instead. Here's how: Download Display Driver Uninstaller from here: https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3017 Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked: Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this: In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box). Once your computer has rebooted, now back in normal mode, double-click the driver .exe to run it. Restart again, go back online, and see whether the game works normally. If not, let me know, and please upload any new dump files from the same location (C:\Windows\Minidump) as before. I will definitely get back to you sooner this time.

Wish you the best of lucks, I've tried to get some decent help from EA with no success. More than "help" (me doing things compromising my computer's hardware and software) I need EA to do its thing and fix whatever is affecting my game because I am not the only one, and even if I was, I think I should simply get what I paid for.Please let me know if you come to fix it, thank you @LunaLucy2211 Good luck!

Sims 4 is extremely laggy | EA Forums

44 Replies

puzzlezaddict
Hero+
5 years ago
@LunaLucy2211 Even though this laptop is only a couple months old for you, it has older hardware and possibly outdated drivers. First, please run a couple of basic checks on your Windows system files. Here's how:

Hit Windows key-X

Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered

Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter

The system will start validating soon. If it throws an error, please list it here

After it reaches 100%, hit Windows key-X again

Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”

Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter

Post the message you receive here

If you get the message that sfc found corrupt files and was unable to repair some of them, please stop here. Otherwise, restart your computer and manually run any pending Windows updates. Hit Windows key-i, select Update & Security, and click the button to check for updates.

Next, please go to this site:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, select your Windows build (1909) if necessary, and you'll see a list of the newest drivers for your laptop. You can run them manually, if you like; or just link me the page and I can check the dates on the various drivers. The download page doesn't have any information specific to your own laptop, just the model, but HP makes it very difficult to know whether you're looking at the correct page without a computer's serial number.
paolaelectra
New Veteran
5 years ago
Wish you the best of lucks, I've tried to get some decent help from EA with no success.
More than "help" (me doing things compromising my computer's hardware and software) I need EA to do its thing and fix whatever is affecting my game because I am not the only one, and even if I was, I think I should simply get what I paid for.
Please let me know if you come to fix it, thank you @LunaLucy2211
Good luck!
LunaLucy2211
5 years ago
Hi @puzzlezaddict I've done everything you've told me to here's the link to the website https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/22757778?sku=4AQ30EA
I'm not that good at computers xD. Thanks for helping me out. Do I run Sims now or what do I do. Sorry for the late response, Lucy
LunaLucy2211
5 years ago
@paolaelectra Thanks! I'll let you know what happens 🙂
puzzlezaddict
Hero+
5 years ago
@LunaLucy2211 There is a new driver for your graphics chip, and it may be enough to install it, along with the other steps you took. (By the way, what did sfc /scannow say when it finished?) Go to the same driver download site you linked, and specifically download "Intel High-Definition (HD) Graphics Driver - Kaby Lake/Gemini Lake." (The other Intel driver is for an older processor/graphics chip, and your laptop doesn't have an Nvidia card.) When you double-click the download, you'll see on-screen instructions for installing.

Restart your computer, and test the game. If it still lags, move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop, then test again. When you launch the game, a clean folder will spawn with no content, so this is a useful test to see whether there's some issue with your old user data folder.

If you still get lag even in a clean Sims 4 folder, please run another dxdiag.
LunaLucy2211
5 years ago
Hi @puzzlezaddict . So I was nearly finished installing the graphics card and then a message popped up on my screen saying ''Sorry we have encountered an error we need to restart'' So just let it do it's thing but is the card installed now because I don't know if it finished downloading or not? And I can't remember what the message says ☹️ It was something like ''we have found no corrupt files'' anyway so yeah what do I do now?
Thanks 🙂
LunaLucy2211
5 years ago
@puzzlezaddict So I just went into Sims and it said ''Your graphics card was missing so we put your graphic settings to the highest setting possible and it was SO laggy. Please help! I don't know what to do
puzzlezaddict
Hero+
5 years ago
@LunaLucy2211 My guess would be that the new driver didn't install, and now you don't have a proper GPU driver at all. But please run a new dxdiag so I can see.
LunaLucy2211
5 years ago
I think it did download because my Sims isn't laggy in build mode but it is a bit laggy in live mode
DxDiag.txt123 KB
puzzlezaddict
Hero+
5 years ago
@LunaLucy2211 Your dxdiag has some new errors relating to the graphics card driver, and also a few other BlueScreens. Please go into C:\Windows\Minidump, highlight the files from today and yesterday, right-click and Copy, then right-click on your desktop and select Paste. (Windows probably won't allow you to drag and drop.) Zip the files together, upload them to a third-party filehosting site, and link them here.