Forum Discussion

RadiantQueenLov's avatar
RadiantQueenLov
2 years ago

sims 4 keeps crashing - no mods/cc

My game keeps crashing and there is no pattern. Sometimes i'll make it to my save file before it crashes, other times it will crash at the loading screen. I tried starting a new game and it crashes i...
pc
RadiantQueenLov's avatar
RadiantQueenLov
12 months ago

I had Geek Squad come look at my computer, they suggested it was a faulty Graphics card, so i got a new one with the warranty and I still cannot play sims. its still crashing. All the drivers are up to date. it keeps saying Nvidia Container stopped working. I can't figure out what to do to fix this. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

@RadiantQueenLove  Almost all the errors in your newest dxdiag reference a component of the Nvidia graphics driver, so please do another clean uninstall and reinstall of the driver.  If you can, and the Geek Squad didn't, please also make sure the power cables are securely plugged into the power supply itself.  The tech who installed the new graphics card should have taken care of the GPU end but may not have checked the PSU end.

If that doesn't help, please uninstall and reinstall the newest VC++ runtimes, which Sims 4 uses.  Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.  Click on any 2015 or newer versions, both x86 and x64, and Uninstall.  (Don't touch the versions from any other year.)  Then download and install new versions directly from Microsoft:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device.  Restart your computer before trying to play.

Please test Sims 4 in both DirectX 9 and 11 modes, and let me know if one runs better than the other.  Here's how to switch:

https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/m-p/13711976

  • therealtacomama's avatar
    therealtacomama
    Rising Veteran
    9 months ago

    I've just started having this issue. I've tried all the steps listed here and it's still happening. 

    Removed mods. cleared cache. renamed Sims 4 folder to Sims 4_old, removed total EA folder, repaired game, clean-installed drivers, restarted computer, repaired the game again, changed the Config.ini and STILL the game crashes completely when exiting CAS.

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