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Anonymous's avatar
Anonymous
8 years ago

Sims 4 Keeps crashing during game play after Feb 2018 update

Help! My game keeps crashing after just a few minutes of game play. Why does this keep happening?
pc
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @universityofwoo  First you computer has a Celeron 2.1GHz processor - that is near the minimum requirement for the base game. The video driver is dated 8/12/15 and that seems to be a bit old although Intel is not known for timely video driver updates. The native resolution of 1366X768 is the maximum resolution without adding more hardware. Looks like Intel has drivers for the 5500 dated 06-Nov-2017. I would recommend adding memory to 8Gb - not just for this game but this would help in general. The Intel HD Graphics is in the games database but it is set to cardlevelmedium. Update the video driver, consider adding memory as Sims 4 can run in the 64 bit mode.

    • Anonymous's avatar
      Anonymous
      8 years ago

      Hello....

      I've been having the same issues with The Sims 4 gameplay. I have to keep saving it after every 3-4 minutes. Then after at least 15 minutes of gameplay, everything freezes and then a message pops up saying that the program is not responding. 

      Can you please read the DxDiag for me too.

      @roberta591

      • jpkarlsen's avatar
        jpkarlsen
        Hero (Retired)
        8 years ago

        Your Graphics driver is over 1 year old. Visit Nvidia.com to download the latest driver..

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