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girliepops3's avatar
girliepops3
Seasoned Newcomer
6 days ago

Sims 4 keeps crashing during game play pls help!!

So I brought a Acer Nitro v15 2050 about a month ago to play sims and ever since I brought the pack cottage living the game crashing during game play, i don't understand why it can't be the pack as it doesn't sound like it has any bugs anymore they've all been resolved??? I've check the update on the graphics card and it hasn't helped the issue. I then thought that the issue was it was syncing to my one drive so i turn that off and reinstalled sims but it still is crashing. It's so upsetting because i literally just want to play!!!! I've attached the last crash file to see if anyone can help? As i dont understand the file. Thank you!

4 Replies

  • girliepops3​  Your dxdiag lists a few crashes of a component of the Nvidia graphics driver.  This particular type of crash isn't always serious, at least in the sense that it doesn't always account for game crashes.  But if you are still getting crashes, it would be best to do a clean uninstall and reinstall of the driver:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Another current cause of crashing (some of the time) is having a fairy with a custom tattoo or with different skin tones in their normal and occult forms.  So avoid both when testing.

  • girliepops3​  Sorry for the late reply.  If you still need help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know whether the game crashes in one of the base game worlds.