I’ve been playing sims for years, and recently my game just kept crashing, I removed all my mods & cc even took the sims out of my electronic arts and it’s still crashing when I’ve started a new game.. seems to only be when i’m actually playing the game (not building) can someone please help before I loose all hope 💔😢
@laurennn32 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
thanks 🙂
@laurennn32 Please clear Origin's cache and uninstall it "the hard way":
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Download the full Origin installer and run it as an admin: right-click on the download and select "Run as administrator." This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Run Origin itself as an admin too, and before trying to play Sims 4, repair it: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Even if you've repaired before, it sometimes takes a couple tries, or clearing Origin's cache first, to get the full effect.
If those steps don't help, I'd like to compare your laptop's drivers with those available from HP. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the driver download page. Please link it for me; it doesn't contain any information about your own computer, just the model.
