Sims 4 keeps crashing my laptop when travelling to Glimmerbrook
Hi! I was playing the Reaper's Reward Event, and one of the tasks was to visit the Magic Realm (to check out the stalls, I think?). My sim lives in Willow Creek, so I had to travel to the empty lot in Glimmerbrook to get to the portal. Except, after clicking the empty lot, not only does my game crash, my laptop crashes, too.
I tried doing it again, but travelling to the same empty lot crashes my laptop again even though the gameplay before that was very smooth. The first time it crashed (right before my laptop shut itself off too), a dialog box said to check my graphics card. I wasn't sure what it said, exactly, because then it white-screened and then my laptop crashed. Then on my second try, no dialog box appeared but the laptop screen turned black with weird white(?) rectangles on the bottom. My laptop was also quite hot when I touched it after it crashed.
Can anyone tell me what's wrong? Can I fix it?
I'm playing on a secondhand laptop I bought recently, the original owner bought it on 2020. I've been playing the Sims 4 on it for a while now without it crashing once. Here are the specs:
Lenovo Legion Y7000P
- Windows 11 Pro
- Intel i7 10th Gen
- RTX 2060
- 16GB RAM
- 1TB SSD
- 144hz Display
Thank you!
@NumberedBeats Your dxdiag lists a few serious crashes of one of the graphics drivers. Which one is unclear, but since the Nvidia driver is the one that matters to Sims 4, please do a clean uninstall and reinstall of that driver. Here's how:
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the graphics driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
