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NumberedBeats's avatar
NumberedBeats
Seasoned Novice
5 months ago
Solved

Sims 4 keeps crashing my laptop when travelling to Glimmerbrook

Hi! I was playing the Reaper's Reward Event, and one of the tasks was to visit the Magic Realm (to check out the stalls, I think?). My sim lives in Willow Creek, so I had to travel to the empty lot i...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @NumberedBeats  Your dxdiag lists a few serious crashes of one of the graphics drivers.  Which one is unclear, but since the Nvidia driver is the one that matters to Sims 4, please do a clean uninstall and reinstall of that driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

@NumberedBeats  Your dxdiag lists a few serious crashes of one of the graphics drivers.  Which one is unclear, but since the Nvidia driver is the one that matters to Sims 4, please do a clean uninstall and reinstall of that driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

NumberedBeats's avatar
NumberedBeats
Seasoned Novice
5 months ago

Updating my graphics drivers worked wonders! I was able to play for almost 2 hours without the game crashing. Hopefully, it won't crash again, but I'll keep your advice about the Reliability Monitor in mind. Thank you!

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