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CalamityCardigan's avatar
CalamityCardigan
Seasoned Newcomer
2 months ago

Game crashes at different moments

Hey there. Ever since the last update, my game crashes at random moments. Sometimes I'm able to play for irl 1-2 hours, save the game, no problems. Other times, it has crashed when I've moved the camera around, went into CAS, traveled to a different lot, tried saving or the moment I load my main family. 

I have tried with no mods, a clean folder and a new game and it still crashed a few seconds into playing a random household. Then I put the game on Windowed mode with mods and it worked for one game session with my main family then started to crash again on another game session. Then I went back to no mods, a clean folder, new game, and it worked. Then I introduced the old folder with mods, put the EA App offline, tried a new household. Played the game for 12 Sim hours, no crashes. Went to my main family's lot, was able to save the game and exit. Booted up my main family again today and it crashed going into CAS. Tried again and it crashed while trying to move them to a new lot.

I'm very confused as I've never had the game just freeze and shut down in the 10+ years I've been playing TS4. Usually if something is mod-related, my family won't load or when traveling it defaults to the neighorhood select screen. The problem is also really inconsistent, which futher confuses me. 

3 Replies

  • Andy-1618's avatar
    Andy-1618
    Rising Newcomer
    2 months ago

    My game also crashes, I tried to play 5 days ago, it crashed after 5 minutes of game when I was constructing my family house. It did it again same way 10 minutes after. Yesterday I was able to play for 1h before it crashed again when I was on construction mode again. And same issue right now after only 5 minutes of game...

  • CalamityCardigan's avatar
    CalamityCardigan
    Seasoned Newcomer
    2 months ago

    What helped me was following this suggestion:

    https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/the-sims-4-constantly-crashing/11873696

  • Andy-1618  Does the game crash with no mods or custom content present?  Please test if you haven't already and let me know.

    If you do get a crash with no mods or cc, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    CalamityCardigan  If you need further help, please post a dxdiag as well, and let me know whether the problem is (currently) present with no mods or cc.

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