Sims 4 Keeps Crashing

@hc0er56hvli3  It may well be mod-related.  The only way to find out is to play with no mods or custom content at all.  You don't need to save your progress; this is just for testing.

Hi, I know this is late but I'm also having this issue. I have a bunch of mods and can't bother yet to have to go through all of them and wait, so I was wondering if you were able to help me? I've never had this issue before where my game would just crash and it just happened this month. I removed a lot of mods I don't use and save files I don't use. I just want to know exactly what the issue could be, if its mod related or something else. I checked through event viewer the details of the application error and this is what it said 

Log Name: Application
Source: Application Error
Date: 12/28/2024 2:32:29 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-R7OK61M\sammy
Computer: DESKTOP-R7OK61M
Description:
Faulting application name: TS4_x64.exe, version: 1.111.102.1030, time stamp: 0x67367823
Faulting module name: VCRUNTIME140.dll, version: 14.40.33810.0, time stamp: 0x119a1ae6
Exception code: 0xc0000005
Fault offset: 0x000000000001142e
Faulting process id: 0x0x23A8
Faulting application start time: 0x0x1DB5903F5B24F37
Faulting application path: D:\Documentss\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 4a901aeb-5ca2-4aa5-98b8-4e09c1485868
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-28T10:32:29.2724725Z" />
<EventRecordID>52152</EventRecordID>
<Correlation />
<Execution ProcessID="16448" ThreadID="16332" />
<Channel>Application</Channel>
<Computer>DESKTOP-R7OK61M</Computer>
<Security UserID="S-1-5-21-2525397128-3785433024-3576664711-1002" />
</System>
<EventData>
<Data Name="AppName">TS4_x64.exe</Data>
<Data Name="AppVersion">1.111.102.1030</Data>
<Data Name="AppTimeStamp">67367823</Data>
<Data Name="ModuleName">VCRUNTIME140.dll</Data>
<Data Name="ModuleVersion">14.40.33810.0</Data>
<Data Name="ModuleTimeStamp">119a1ae6</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">000000000001142e</Data>
<Data Name="ProcessId">0x23a8</Data>
<Data Name="ProcessCreationTime">0x1db5903f5b24f37</Data>
<Data Name="AppPath">D:\Documentss\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll</Data>
<Data Name="IntegratorReportId">4a901aeb-5ca2-4aa5-98b8-4e09c1485868</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Not sure if this is any help or if you understand this, but I also have the dxdiag file attached too. If you need anymore information, just let me know. I just want to know what the issue is exactly instead of having to guess by reinstalling my game a bunch of times, thank you.

@lush0713  The error info says Sims 4 (TS4_x64.exe) crashed due to a fault with VCRUNTIME140.dll, which is a component of the Microsoft Visual C++ Redistributables, 2015 and newer versions.  The problem could be the VC++ runtimes or some resource that uses them, including mods or custom content.  So while I understand you don't want to sort through all your mods if it isn't necessary, please do test with no mods or cc at all, as in, move the Mods folder to the desktop.  If this fixes the crashing, you'll at least know what you need to do.

If you get this same type of crash with the Mods folder removed, please uninstall your current versions of the VC++ runtimes and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

Separately, but possibly related, your dxdiag shows that your C drive is almost completely full.  7 GB free is enough for Windows to maneuver, but only barely, and not necessarily while running Sims 4.  So please clear at least another 20 GB.  Your D and E drives both have plenty of space, so it shouldn't be too difficult.

Hi, I tried redownloading the visual c++ since I thought it was strange that out of no where my mods were causing an issue that has never happened to me and the issue still persisted. It is unfortunate but since its not a super big issue for me, I'm holding back looking for the exact issue in my mods folder but I am removing some unnecessary mods instead. Thanks for the help and i did remove some things to get more storage because it is something I had to do regardless of my game lol. I'll have to look up which type of mods usually cause crashing since I removed cas cc that was there when I began to have the issue, it could be build mode cc so I still have yet to remove some of those too. 

@lush0713  There's a whole Mods & CC Issues forum here if you want more specific mod-related help:

https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en

Hi @puzzlezaddict, could you please take a look on my DxDiag export too? I don't play on Mods or CC, and my Sims crush once I open the game - each time.. I used 'Repair' option from EA app but it didn't help ☹️  would really appreciate your help

@paulniew  I don't see any obvious problems in your dxdiag, and no Sims 4 crashes either.  Does the game open and load a little bit, then close; or does it fail to open at all?  Do you see an error message?  If so, please post a screenshot.  It's fine if the screenshot is in Polish.

Please also launch the game again, then look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of this most recent attempt to launch Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.