Sims 4 keeps crashing
Hello, I haven't been able to play my Sims 4 game in two months. Every time I try to load the game it would show the logo, play the theme music, and crash in the middle of the loading screen. I have done everything possible: uninstall/reinstall, deleted all mods and cc, repaired the game, repaired the app, sent numerous EA reports, and haven't gotten a response. If someone can please help, I would gladly appreciate it!
@1g7qlezn79up If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If you get another crash, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/