Forum Discussion

Nikki942's avatar
Nikki942
9 years ago

Sims 4 keeps getting hung up/not responding

I don't know if it's the new update, but my game has never done this. About every 2 minutes (sometimes less!) it would freeze and then not respond for 10-15 seconds. I've tried updating (to see if ma...
pc
crinrict's avatar
crinrict
Hero+
9 years ago

The card you have is not very strong. 

Was it any better on low graphics and laptop mode ?

Have you tried renaming the whole user folder and starting a new save that way ?

Nikki942's avatar
Nikki942
9 years ago

As I've said, putting it on laptop mode AND having all the graphic settings on the lowest it could be didn't do anything. I'm not sure what you mean by renaming the whole user folder? I just clicked new game.

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Not the slightest bit better ?

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    • Nikki942's avatar
      Nikki942
      9 years ago

      I renamed it Sims4_Backup and booted up my game and made a 1 sim household. It seems to have gotten rid of the not responding part (screen turns white with the bar saying The Sims 4 (Not Responding) but it still freezes for the same amount of time it does for the freeze and the not responding part. I did however find out it mostly did that when I got a notification. Doesn't matter what notification it was whether be a guest saying goodbye or my sim getting a new skill.

      • crinrict's avatar
        crinrict
        Hero+
        9 years ago

        Hi @Nikki942

        Did you move them into a small or bigger house ?

        Does your original save still give you the issues if you just put that back ?

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