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Thi5aree's avatar
Thi5aree
5 years ago
Solved

Sims 4 Keeps Kicking Me Out

When trying to go into The Sims 4, it opens up and then kicks me out. I get kicked out in a matter of seconds every time. I've tried repairing the game through Origin, removing all my mods and restar...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @Thi5aree  Please start by running a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer and set exceptions in Norton for Origin.exe and TS4_x64.exe.  (If you can't find TS4_x64, repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.)  Then try to launch the game.

    If that doesn't work either, try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.  Don't worry if you get an error here—it happens sometimes when Origin doesn't have a connection, but the step is worth trying anyway.

Carlieseuss's avatar
Carlieseuss
Rising Scout
5 years ago

I have a similar problem. Mine keeps crashing after playing for 10 or more minutes. If its a holiday and I try to save it freezes. If I try to travel it freezes on the same screen.

I have run powershell and fixed errors. I have no mods or CC. I have tried repairing the game in origin, and have tried clearing the cache. I have a 32GB ram, Nvidia geforce drive on a windows surface book 3. It was working fine last week, but since the latest update have had a lot of issues.

    • Carlieseuss's avatar
      Carlieseuss
      Rising Scout
      5 years ago

      I've run the Dxdiag,

      I know the surface books are a bit weird with the two processers, with the base having a nvidia and the screen having a intel. But the sims always runs through the nvidia.

      I've only had problems in the last week. I have almost all the packs, but there has not been any issues at all. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @Carlieseuss  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you get the same crashes in a new save.

        The errors in your dxdiag are most commonly caused by a problem with the graphics driver, so if the above doesn't help, try doing a clean uninstall and reinstall of your Nvidia driver.  Download Display Driver Uninstaller from here:

        https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3450

        Get a fresh copy of the Nvidia driver here:

        https://www.nvidia.com/Download/driverResults.aspx/172459/en-us

        Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:


        Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:



        In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

        Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

        Reboot again, go back online, and let me know whether the game crashes.

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