Forum Discussion

Anonymous

10 years ago

sims 4 keeps putting laptop into sleep mode while playing

I can play Sims 4 for about a half hour then the screen goes black and the laptop goes to into sleep mode. I hit the power button and things resume. To the touch, the laptop has no hot spots on the top nor bottom and the laptop is sitting on a cooling tray. There is nothing set that would make the laptop regularly go into sleep mode (in other words, it is on 24/7 and it never goes to sleep. I checked power plan settings, usb settings, cpu and video card settings, and so on. :Laptop is an HP probook with 16 gigs of ram, 150 gigs of free drive space, and an i5 processor. I am at a loss. Speedfan shows the cpu temp to be within normal. I can't figure what is causing the laptop to go into sleepmode. I uncovered everything I could and blew it out with an air compressor. I got a little dust but that has not fixed anything. If I just launch the game and let it sit, the laptop goes to sleep within 10 minutes. I can't figure this out!

Suggestions would be appreciated.

13 Replies

crinrict
Hero+
10 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

How long have you been having this issue ?
Anonymous
10 years ago
The problem: the laptop kept going to sleep when launching SIMs4
Tech support: your system won't be able to play the software
Me: load SIMs4 then quickly do Ctrl Alt Del and kill Origin.
Result: SIMs4 plays perfectly and no more laptop going to sleep.
Everyone-thanks so much for trying to help and offering suggestions. While my solution may not be the best, at least for now the game is playable.
crinrict
Hero+
10 years ago
Whatever works. Very strange.

Do you have a Nvidia Graphics Card ?

Also could you accept a solution post if this is now solved for you, thanks