Sims 4 Kits not showing up...again
it's getting seriously old that every time there is a new kit that drops the ea app claims its downloaded and the sims 4 says i own it but it doesn't show up as installed content in game. this has ha...
Forum Discussion
EA_Cade
Community Manager
Community ManagerHey all,
We are currently investigating this issue to determine the root cause, if you could share with us an EA Error Report ID, it would greatly aide us in narrowing down the specific issue occurring here 🙂
From inside the EA app:
- Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
- Choose the Type of problem you’re having.
- Tell us about the issue you’re having in the Description of problem box.
- If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
- You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
- Check the box next to Share diagnostic information when report is submitted.
- Click Submit report and wait for it to complete.
- Post your Report ID here.
Thanks!
00aaa4b1-8946-44da-80c9-4dc093403b04
@loihna What content isn't installing, and what happens when you try? Please post a screenshot of the error message. This particular thread is old in terms of EA App updates, and the issues have shifted somewhat since then.
Community Highlights
- EA_Cade11 months ago
