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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

I also have several Error Reports, 139757530 being my most recent. 

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @mysticjewelz74,

Thanks for the screenshot, I can't access your case data over the forums however, could you share the Report ID string here?
  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    No problem.  Can you guide me through on how to do that please?

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    I have opened my game, and both Bathroom Clutter Kit and Simtimates Collection Kit are now showing as Unowned in my EA app Library, however when I try to purchase them, I get a message saying that there is a problem processing my request and to try again later.

    • mysticjewelz74's avatar
      mysticjewelz74
      New Rookie
      3 years ago

      @EA_Cade  Yesterday I noticed that the two kits were listed as Unowned, when I opened my Sims4 Game, and as you can see, I tried to buy them, but then I got a message saying there was an issue.  (See first two screenshots.)  But according to the EA App, the two kits are still showing as In Library.

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        3 years ago
        Hi @mysticjewelz74,

        Thanks for the info, I've raised this issue and will provide any updates here 🙂

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