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I also have several Error Reports, 139757530 being my most recent.
Thanks for the screenshot, I can't access your case data over the forums however, could you share the Report ID string here?
- mysticjewelz743 years agoNew Rookie
No problem. Can you guide me through on how to do that please?
- puzzlezaddict3 years agoHero+
@mysticjewelz74 This guide that EA_Cade linked earlier shows how to create an error report:
https://help.ea.com/en-gb/help/ea/ea-app/run-ea-error-report/
The report ID will be somewhat long, like those you can see in this thread:
- mysticjewelz743 years agoNew Rookie@EA_Cade cca6d3ac-5ce1-4f53-983d-0fec98d34016
- mysticjewelz743 years agoNew Rookie
I have opened my game, and both Bathroom Clutter Kit and Simtimates Collection Kit are now showing as Unowned in my EA app Library, however when I try to purchase them, I get a message saying that there is a problem processing my request and to try again later.
- mysticjewelz743 years agoNew Rookie
@EA_Cade Yesterday I noticed that the two kits were listed as Unowned, when I opened my Sims4 Game, and as you can see, I tried to buy them, but then I got a message saying there was an issue. (See first two screenshots.) But according to the EA App, the two kits are still showing as In Library.
- EA_Cade3 years ago
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