Sims 4 Lagging, taking forever to load, not responding

Hi @drummergirl231 - This sounds incredibly frustrating! There are a couple of possibilities here. First, double-check your antivirus and firewall settings to be sure that TS4_64.exe and Origin.exe are both still on exception lists. Sometimes when my antivirus program updates, it decides to forget things I've allowed before and can block some programs.

Even though you said you've already tried it, I suggest you repair your game again, using these steps:

• Exit TS4 and Origin completely.
• Save a copy of your Saves folder to your desktop (or somewhere else safe, to use as a backup)
• Move your Mods folder to the desktop
• Delete the file localthumbcache.package Default location is C:\[YourUserName]\Documents\Electronic Arts\The Sims 4  Instructions with pictures are here: https://sims4.crinrict.com/eng/2014/09/delete-cache-files/
• Launch Origin "As Administrator" (Right-click Origin.exe, choose Compatibility tab, Check the box next to "Run this program as administrator")
• In Origin, right-click The Sims 4 icon and choose "Repair". Origin has to be online for this to complete. Let the repair run until completed, on the game and any add-ons that are installed
• Launch The Sims 4 and check to see if the issue is fixed.

If it's still really laggy and the repair didn't seem to help, try disconnecting your Internet connection (even if you have great wifi or a fiber connection). It's important that you totally disconnect, don't just choose to go offline in Origin. Pull the network cable out of your computer or disconnect from wifi, just to test if that helps.

If you still have the problem, please reply back with a copy of your dxdiag.

How to DxDiag

To post your DxDiag:

1. Select the 'Choose file' button below the post box

2. Find the DxDiag file and select it - hit Open

3. Add text to your post and hit Submit