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rachjimzeb's avatar
rachjimzeb
5 years ago

Sims 4 Laptop freezing in CAS and gameplay

I am having trouble with the Sims 4 freezing randomly during CAS and game play the game is fully up to date and the graphics card is up to date too. I have repaired the game through origin as well. ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@rachjimzeb  Try doing a clean uninstall and reinstall of Origin:

  • First, clear Origin's cache.
  • Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Download Revo Uninstaller (the free version is fine) from here.
  • Launch Revo, select Origin from the list, and click Uninstall.
  • When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
  • Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

When testing, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop; a clean folder will spawn the next time you launch the game.  Don't add anything to it yet; just see how things go, and let me know if you get another freeze.  You don't have to wait more than a couple minutes to see whether it unfreezes.

rachjimzeb's avatar
rachjimzeb
5 years ago
@puzzlezaddict Thanks for the help I followed your instructions and reinstalled Origin and I managed to get an hour of gameplay which is way more than I have managed recently. However it crashed in CAS in the gallery library just moving the cursor over some saved families. I've never had it crash whilst in the library before. It was the usual crash where the laptop freezes and nothing will respond and I had to hold the power button to shut it down.
I am not sure if there is anything else I can do?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @rachjimzeb  I'd be curious to see if there are any new errors related to the freeze.  Hit Windows key-R and enter "perfmon /rel" without quotes, which will bring up the Reliability Monitor.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

    For any errors that happened around the time of the freeze, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  You can attach the file to a post as you did with your dxdiag.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

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