@stab_crab I actually didn't see that until now, which is strange because I check the forum multiple times a day. It's possible the posts were flagged as spam and restored later, but regardless, I'm sorry I didn't get back to you before.
Please run a new dxdiag and attach it to a post. What you've described sounds like what happens when the system is using the basic display driver, which it defaults to if there's no graphics driver or the one present can't be used.
Please also post the first 40 or so lines of config.log, inside Documents\Electronic Arts\The Sims 4. This will show how the game is reading your system, including whether it can use the graphics driver. You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.
Heres the first 40 lines and the dxdiag
=== Application info ===
Name: Sims4
Version: 1.76.81.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3600 Threading: 3
Adjusted CPU: 5200 RAM: 8059 Adjusted RAM: 7547 Cores: 4
=== Machine info ===
OS version: Windows 10 10.0.19043
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
Family: 6
Model: 14
Cores: 4
HT: 0
x64: 1
Memory: 8059MB
Free memory: 1150MB
VA space: 134217728MB
User: (removing it)
Computer: BEANS
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel (R) UHD 630 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e91, Board: 36eb17aa, Chipset: 0000
Driver: igdumdim64.dll, Version: 27.20.100.9316, GUID: D7B78E66-7DD1-11CF-7E50-8F16BBC2D635
Driver version: 9316
Monitor: \\.\DISPLAY1
Texture memory: 1007MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
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