@stab_crab I actually didn't see that until now, which is strange because I check the forum multiple times a day. It's possible the posts were flagged as spam and restored later, but regardless, I'm sorry I didn't get back to you before.
Please run a new dxdiag and attach it to a post. What you've described sounds like what happens when the system is using the basic display driver, which it defaults to if there's no graphics driver or the one present can't be used.
Please also post the first 40 or so lines of config.log, inside Documents\Electronic Arts\The Sims 4. This will show how the game is reading your system, including whether it can use the graphics driver. You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.
The forums absolutely refuse to post my dxdiag or my config log
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