Sims 4 Manage worlds selection greyed out

Funny enough , I called EA about it, again, today and they sent me a link to  This page - that I already complained and commented on . That was their answer- to refer me to my own former post ,about how I am unable to play more than 1 family at a time . Then the Head was contacted and he said just keep playing the game, eventually it’ll open up when you get better at it . I asked him what specifically to do . He said just keep playing . It was insulting . I said that sounds suspiciously like “ drop dead . I have no idea . Can’t wait till my shift ends” . Sorry to vent , but are you supposed to be able to have 2 families you created on 2 days interact ?