sims 4 menu distorated
Downloaded the game (twice). Click Play, once game runs, the menu is made up of pink and blue lines with function buttons distorted.
Forum Discussion
EA_Nils
Community Admin
Community Admin@SweeetRed Hi,
This issue is most likely related to your graphic card and drivers installed. Can you post a DxDiag of your system?
Instructions are available below:
Spoiler
1. Press and hold the Windows key and the letter R on your keyboard
2. You will see a Run box in the lower-left corner of your screen
3. Type dxdiag in the text field
4. Click OK
5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6. If your computer has a 32-bit version of Windows, that button will not be available
2. You will see a Run box in the lower-left corner of your screen
3. Type dxdiag in the text field
4. Click OK
5. If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6. If your computer has a 32-bit version of Windows, that button will not be available
7. Click the Save All Information button, found on the bottom of the DXDIAG report
8. Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.
Cheers,
Nils
we also have the same issue all origin games worked perfectly then we had to restore our computer back to original settings after an issue which is now completely resolved. now we have reinstalled the origin and the games (that worked fine previously) they now have pink, blue and black lines running through the graphics only on Sims 4. I have done the above as stated to the other person. I would appreciate your help with this issue as I have paid for a years origin access that I can no longer use many thanks
After restoring the computer all updates need to be made again. Your graphic drivers are from 24-06-2010, so you would probably benefit from updating those. Try that and return back to tell us if it worked or not 🙂
