Sims 4 not downloading Aug 2023
I tried to update my Sims 4 game and switch to the EA app after not playing for a few months. Every time I tried to update Sims it would not go past 0% downloaded. It would eventually say that I ha...
Forum Discussion
@savannahnichole This is odd for sure. One possibility is a virus; I'm not saying your computer definitely has one, only that it's worth checking. So please run a virus scan. Download Malwarebytes (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for your all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything., so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
I ran a scan with my anti-virus (bitdefender) and came back with nothing. Let me know if i should scan with the other one still.
- EA_Solaire
Community Manager
Hi @savannahnichole,
We've tried something on our end to resolve this- would you mind checking the app again now please and let me know if you're still not able to download the base game?
Still not working. I even tried uninstalling and reinstalling the EA app. Download will start not go past 0% then says I've disconnected from the internet.
@savannahnichole I was hoping you'd do the scan with Malwarebytes, not to say that Bit Defender is bad, only that I don't know whether it's as thorough. Having said that, it's entirely possible that this is an account issue and has nothing to do with your computer.
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