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mooseyemma's avatar
mooseyemma
2 years ago

Sims 4 Not Launching - "install an app to open this link" error

SIMS 4 not launching - Every time I try to launch the game either from the EA app directly or via the folder "Sims 4" that I have saved on my desktop, a pop up saying I  "need to install a new app to open this link", pops up very briefly, then disappears with no options to click on, etc. It has the symbol for the Microsoft app store next to it if that helps any. It is such a brief pop up that I can't even get a screenshot because as soon as I click or press a button, its gone. If trying to open directly from the EA app, it will sit with a "loading bar" saying "launching Sims 4" but it never does. This is always how I've played Sims 4 on this setup is via the EA app, and I do have EA and Steam installed. I'm logged into my EA account on the EA app. I have tried repairing the app as well via the EA app which did not help. I haven't tried uninstalling simply because I don't know how to not loose my save files if I do that.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @mooseyemma  Try uninstalling and reinstalling only the EA App with Revo Uninstaller (the free version is fine).

    If that doesn't help, please let me know whether you've ever claimed any Sims 4 content from Steam or Epic Games.  This could be the problem even if you never used either launcher to run the game.

    It would also be helpful to know exactly what the error says.  If you can't grab a screenshot, you might be able to record a short video and grab the appropriate frame.

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