5 years ago
Sims 4 not launching
Having trouble launching Sims 4 digital deluxe. When I press play on origin the small tab thing comes up in the right hand corner however it doesn't load the game, instead it takes me back to origin....
@vg7k2f8xph90 If disabling Origin in-game doesn't help, please try launching the game in windowed mode: open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, enter -w in the command line box, and save.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Disabling Origin doesn't help, neither does starting it in windowed mode. Here's the dxdiag:
@vg7k2f8xph90 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to the folder yet; just see whether you can get far enough to start a new save.
If the game still doesn't open, try setting the user and system DPI scalings to 100%. Even if you want to switch it back later, this is still a useful test.
https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html
If that doesn't help either, please let me know whether you did a clean install of Windows 11 when upgrading. A couple of players who haven't been able to run Sims 4 in Windows 11 have reported that a clean OS install helped, after they didn't do one initially. I'm not saying you're necessarily at that point yet, only that it might be necessary if nothing else helps.