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TheDuke2023's avatar
TheDuke2023
6 years ago

Sims 4 not launching

Tried EA instant chat, they gave me some suggestions;

Thanks for contacting EA help.

This is a followup email regarding the recent conversation about your issue and what you've suggested. It was my pleasure to help you today. Here're the steps I promised:

Clear cache to fix problems with your games: https://help.ea.com/en-in/help/faq/clear-cache-to-fix-problems-with-your-games/

Clean or safe boot your PC or Mac - EA Help: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Please run Ccleaner on your PC with the help of below steps:
http://help.ea.com/in/article/how-to-use-ccleaner-to-fix-pc-issues/

Disable firewall and antivirus temporarily.

Flush DNS cache
1. Select the “Start” button, then type “cmd“.
2. Right-click “Command Prompt“, then choose “Run as Administrator“.
3. Type ipconfig /flushdns then press “Enter“. (be sure there is a space before the slash)

Disable Origin Overlay.
Follow the steps:
1 From the Origin menu, select Application Settings.
2 Select the In Game tab.
3 Uncheck Enable Origin In Game and click Done.

Uninstall the Origin client: https://help.ea.com/en-in/help/origin/origin/manually-uninstalling-origin/

Installing Origin: https://help.ea.com/en-in/help/origin/origin/install-origin/

Repair/update game via origin .
Login to your origin account and then go to my games tab and then on the game icon ,if you right click on the game icon then there must be an option to repair and update the game .

For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries.

Have a nice day!

Tried all of this and the game won't launch still. Is anyone else having trouble with this? And if someone has a solution, I'd be very grateful.

pc

4 Replies

  • TheDuke2023's avatar
    TheDuke2023
    6 years ago

    Seems like it's not just the Sims 4 either. I was trying to google for a solution earlier and someone posted similar sounding issues with Battlefield 5. Have no idea what's going on with Origin and it's games.

  • amber_leigh_d's avatar
    amber_leigh_d
    6 years ago

    Same issues. Have tried all the various troubleshooting they have posted all over these boards and it only made it worse. No help on their twitter account at all either. My tweets have been overlooked of ignored for the last 24 hours. What's the deal EA?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @TheDuke2023 @kaylouise182 and @amber_leigh_d  There have been recent problems with Origin that are not Sims 4-related.  So can you each clarify a few things about this issue?  First, does Origin itself open normally or not?  What operating system do you have (Windows or macOS), and which version?  (For Mac users, click on the Apple icon in the upper left corner of your screen and select About This Mac.)  Do you get any error messages?  If so, a screenshot would be very helpful.

    For anyone who can open Origin normally but not Sims 4, please run a dxdiag (Windows) or list your specs (Mac).  You can attach either one directly to a post.  Instructions for each are here:

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396#M162

    If Origin doesn't open or fails to connect in Windows, please try letting your computer sync with internet time.  Even if its clock is off by a couple of minutes, that could mess with Origin.

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