@Beautbooks Thanks for providing the dxdiag, which lists a few different errors that may or may not be related to Sims 4. First, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please use Revo Uninstaller (the free version is fine) to clean-uninstall the EA App. Restart your computer and reinstall the App.
If this doesn't help, please try launching the game in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).
If that doesn't help either, try disabling your built-in webcam. Hit Windows key-X, select the Device Manager, and under Cameras (not sure exactly what the category is, but it should say "camera" somewhere), right-click the webcam and disable it. If this helps, you can try updating its driver, which is a button at the top of the window, but please do try playing with the webcam disabled entirely.
