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CabbyTabby's avatar
CabbyTabby
Rising Newcomer
3 days ago

Sims 4 Not Launching

I originally downloaded the sims 4 about 3 days ago and I had a bunch of mods and cc with no issues. Two days ago, the sims suddenly stopped launching, even though I had been playing earlier that day. I removed the mods folder and tried to reopen it in case that was the issue, but it still would not launch. I repaired the Sims at least 4 times in the EA app, uninstalled and reinstalled both the EA app and the Sims about twice, and nothing worked. As I was going through the folders today while trying to uninstall the Sims, I accidentally deleted the Sims 4 folder. I uninstalled and reinstalled the game, and none of my files are showing up properly. The Sims 4 folder is outside of the Electronic Arts folder (which is also completely empty), and I cannot move it back. I still cannot launch the Sims and I've tried almost everything (made EA an admin, turned off overlay in EA, deleted localthumbcache before, updated and restarted my computer, etc)!!

Please help :((((

crashing
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    42 minutes ago

    CabbyTabby​  The Sims 4 folder in your screenshot contains the game's program files, not the user files, and it's fine where it is.  The user files will regenerate when you can open the game again.

    Do you get an error message when you try to play?  If so, please post a screenshot.

    Either way, please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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