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HotEnderman's avatar
HotEnderman
5 years ago
Solved

Sims 4 not loading

Hey so recently i installed Sims 4 and it says i cant play due to files being missing or broken. I dont have any mods installed and ive uninstalled and installed Sims and Origion around 4-5 times. I ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @HotEnderman  Please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop, then try to launch the game.

    If it still doesn't work, please look for related entries in the Reliability Monitor; your dxdiag doesn't list any errors that are clearly game- or Origin-related.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

    Look fo any new relevant errors, as in, anything from after you move the user folder that mentions Origin or Sims 4 or happens around when you try to play.  If you find any, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@HotEnderman  Please post the exact error message you're getting.  Please also let me know what antivirus program you run.

  • HotEnderman's avatar
    HotEnderman
    5 years ago

    @puzzlezaddict i dont have any antivirus installed and its saying this.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @HotEnderman  Please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop, then try to launch the game.

      If it still doesn't work, please look for related entries in the Reliability Monitor; your dxdiag doesn't list any errors that are clearly game- or Origin-related.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

      Look fo any new relevant errors, as in, anything from after you move the user folder that mentions Origin or Sims 4 or happens around when you try to play.  If you find any, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

      • HotEnderman's avatar
        HotEnderman
        5 years ago

        @puzzlezaddict quick thing i just moved the folder to my desktop and i opened the mod folder and there is Resource.cfg is that meant to be there?

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